Terms and Conditions

General Terms


1. Orders are only confirmed when you receive a confirmation email from us.

2. There will be no cancellation of all confirmed orders.

3. All goods are subjected to availability.

4. All goods are subjected to change without prior notice.

5. The décor, colour and details of the actual product may vary slightly from the image shown.

6. Please inform us of any food allergies before ordering.

7. Pantler will not be liable for any symptoms related to an allergy.

8. Please note that all orders will only be ready for collection at the appointed time. Please inform us at least 2 days in advance should there be any changes.

9. Vouchers are not accepted for online orders.


Refunds and Returns


1. All goods sold will not be refunded nor exchanged after they have left our premises. Please always check and confirm that your order is correct before leaving our store.

2. All goods not collected on the appointed dat and time will be disposed of.

For unpaid orders, we will proceed to charge the applied credit card. For orders which have been paid, there shall be no refund nor demand for the goods on a future date.


Delivery Policy


1. Pantler contracts independent or external couriers for our deliveries.

2. Pantler will not be responsible for any courier providing these services.

3. Pantler will not be responsible for any damages or accept any complaints once the product has left our premises.

4. In case of loss or damage, claims should be made directly to the courier or logistics supplier. We will provide all necessary contact details.

5. Please ensure that all recipients are aware of the delivery and that there is someone to receive the order. The courier may attempt to contact you or the recipient during the delivery so please ensure that all contact numbers are correct and available.

6. Please note that re-delivery is not possible and if required, will attract an additional fee.

7. Delivery will only be confirmed once the delivery fee has been paid.

8. Please note that we may not be able to deliver during peak periods.




For any feedback or issues pertaining to our products, please contact us at [email protected] or 6221 6223. We also request that you return the product to our store so that our kitchen may review it thoroughly. If there is an issue with the product and you have a proof of purchase (receipt or order confirmation), we will be able to provide you with a resolution. Unfortunately, if you do not have any product remaining or proof of purchase, we are not able to offer you a refund.


Personal Data


Please note that your contact information is required so that we may contact you regarding your order and if/when there are promotions.